Refund policy

Refund Policy for Bumped Art

We at Bumped Art offer a 30-day return policy. This means you have 30 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

**How to Start a Return:**
To initiate a return, please first contact our customer service team at **15101190302@163.com**. Once your return request is reviewed and accepted, we will provide you with the specific return shipping address and a prepaid return label (if applicable).

Items sent back to us without first obtaining a return authorization will not be accepted.

You can always contact us at **15101190302@163.com** for any questions regarding your return.

**Damages and Issues**
Please inspect your order carefully upon delivery. Contact us immediately at **15101190302@163.com** if the item is defective, damaged, or if you receive the wrong item, so we can promptly evaluate and resolve the issue.

**Exceptions / Non-Returnable Items**
Certain types of items cannot be returned for hygiene, safety, or customization reasons. These include perishable goods, custom-made or personalized products, and personal care items. We also cannot accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you are unsure about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

**Exchanges**
For exchanges, the fastest method is to return the original item you have. Once the return is accepted, you can place a new order for the desired item.

**European Union 14-Day Cooling-Off Period**
If you are in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The standard return conditions (unused, in original packaging with tags and proof of purchase) still apply.

**Refunds**
We will notify you via email once we have received and inspected your return. We will inform you if the refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to complete the transaction.
If you haven’t received your refund after 15 business days from our approval notification, please contact us at **15101190302@163.com**.